Support & Maintenance

A common perception of maintenance is that it is merely fixing bugs. However, studies and surveys over the years have indicated that the majority, over 80%, of the maintenance effort is used for non-corrective actions. This perception is perpetuated by users submitting problem reports that in reality are functionality enhancements to the system.

In the software lifecycle, nearly 70% of the cost goes into Application Support & Maintenance activities. Research suggests that large enterprises spend an average of 73% of their IT budget on Application Maintenance of existing system. Clearly, Application Management presents high potential for cost savings in global enterprises.

Attune Infocom's expertise in Application support and maintenance has seen a long list of partnerships with open source as well proprietory application and targeting towards fortune 500 customers, Attune Infocom offers a cost effective solution to customers through

Focus on performance measures and continuous improvement besides Service Level Agreements (SLAs)
Timely resolution of issues and root cause analysis of each issue
Established support matrix offering Help Desk services
Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach

Methodology

Attune Infocom has developed a high level of competency in providing Support for IT Operations remotely for many domestic / international corporations. Attune Infocom has a unique and proven Application Management Methodology to ensure:

Efficient knowledge transfer from existing staff
Effective take over of Application support
Smooth & transparent operations
Cost effective services
Service is in line with SLAs

Best Practices

Continuous improvement in application support and maintenance services with objective of lowering Total Cost of Ownership (TCO)
Established practice focusing on defining / improving processes
Feedback of lessons learned from projects to practice for wider implementation
Generating knowledge repository of issues / resolution for future references.

Value Proposition

Experience in supporting mission critical / business critical application for fortune 500 customers
Decade long relationship with most of our customers
Single window for providing application maintenance and support with infrastructure management
Providing continuous improvement against industry standards and benchmark
Binding SLA framework with Critical Service Level (CSL) and Quality Process