OUR SOLUTION

Business Process Management (BPM)

The Business process contains a set of services to fulfill its goal. The Service is a software component to perform a specific activity of a business process. The Business processes are event-driven and change frequently during the life cycle of a process. The state of services should be managed for proper integration during the execution of a business process.

Business processes are critical to any organization as they generate revenue and often represent a significant proportion of costs. As a managerial approach, BPM considers processes to be strategic assets of an organization that must be understood, managed, and improved to deliver value added products and services to customers. BPM goes a step further by stating that this approach can be supported, or enabled, through technology to ensure the viability of the managerial approach in times of stress and change.

BPM focus on the automation of business processes, and integration with people, process and information. BPM allows organizations to abstract business process from technologies, it goes far beyond automating business processes or solving business problems. BPM enables business to respond to changing customer requirements, market needs, and faster time-to-market than competitors - creating competitive advantage.

BPM life-cycle
Business process management Life-cycle can be divided into five categories: design, modeling, execution, monitoring, and optimization.

Design
Design phase involves identification of existing processes representation of the process flow, the actors within it, human interaction, event & notifications, escalations, policies, Service Level Agreements, and task hand-over mechanisms.

Modeling
Modeling takes the theoretical design and model the business processes.

Development
Development involves implementation discovery, integration and composition of services for business processes.

Execution
Execution of services as per the process flow.

Monitoring
Monitoring encompasses the tracking of individual processes, so that information on their state can be easily seen, and statistics on the performance can be used to improve their connected processes. These measures tend to fit into three categories: cycle time, defect rate and productivity.

Monitoring depends on what information the business wants to evaluate and analyze and how business wants it to be monitored, in real-time or ad-hoc. Business Activity Monitoring (BAM) extends and expands the monitoring tools in generally provided by BPMS.

Optimization
Optimization includes retrieving process performance information from modeling or monitoring phase; identifying the potential or actual bottlenecks and the potential opportunities for cost savings or other improvements; and then, applying those enhancements in the design of the process.

BPM Technology
Business process management (BPM) tools can be used to implement business processes through the orchestration of activities between people and systems.

There are four critical components of a BPM Suite:

Process Engine – a robust platform for modeling and executing process-based applications, including business rules

Business Analytics — enable managers to identify business issues, trends, and opportunities with reports and
dashboards and react accordingly

Content Management — provides a system for storing and securing electronic documents, images, and other files

Collaboration Tools — remove intra- and interdepartmental communication barriers through discussion forums,
dynamic workspaces, and message boards

SOLUTIONS